Privacy & Cookie Policies

General information.

Data location: some of our data is stored on servers outside of the UK, and in the USA. Where this is the case, we use companies who are signed up to Privacy Shield and are therefore compliant with the European GDPR. An example of this would be our use of Shopify for managing our web site.

Using customer information.

1. The areas of customer information that we collect and hold include personal information (such as name, address, telephone number and email address) and payment information (such as debit/credit cards)
2. We use customer data to process orders, and to use in our email list. We do not share information with any third parties.
3. Customer data is provided on a voluntary basis, while the email list data is provided on an opt-in voluntary basis.
4. Storage of customer data. For website sales, we retain customer data on the website (not credit card data) for an indefinite period of time. In the case of debit/credit card information, we are compliant with the Payment Card Industry Data Security Standard. We do not store any debit/credit card data longer than is necessary to process the payment. We use an independent card processing service for credit card payments.
5. We only share customer information with delivery companies for order processing requirements.

Requesting access to your personal data.

Under data protection legislation, you have the right to request access to information about you that we hold. To make a request for your personal information, contact the Data Protection Officer at shieldpublishing616@gmail.com.

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/

 

Cookie Policy.

General.
Our website uses cookies and other related technologies. A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. A script is a piece of programme code that is used to make our website function properly and interactively. This code is executed on our server or on your device. A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic.

Functional cookies.
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

Statistics cookies.
We may use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place these cookies.

Marketing cookies.
From time to time we may use marketing cookies which are used to create user profiles to aid our marketing purposes. We ask your permission to place these cookies.

Consent.

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on 'All cookies', you consent to us using all cookies and plug-ins as described in the pop-up and this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.